WELCOME TO KEN BATES GUITAR BAZAAR

PAYMENT METHODS We accept all major credit and debit cards: Visa, MasterCard, American Express, and Discover. We do not ship COD or accept payment by check or money order. Please note we must be able to verify the address. When will I be charged for my order? We only charge your card once items have shipped. That means you won't be charged until the gear is on its way to you. You won't pay for items on backorder until they ship. Note: An authorization hold may show up on card statements prior to an order being shipped. Please contact your card issuer for more information. Does Ken Bates Guitar Bazaar accept PayPal? PayPal is accepted on single-payment orders under $10,000. Due to system limitations, we are unable to offer PayPal on items that are out of stock, and we are unable to facilitate exchanges for items purchased using PayPal. To exchange an item purchased using PayPal, simply return the original item to us, and we will issue your refund. You may then purchase the replacement item via a new order. Gift Certificates cannot be redeemed on PayPal orders. Does Ken Bates Guitar Bazaar offer Affirm financing? Affirm financing is available on select items to customers who are 18 or older with a US address (or APO/FPO). Affirm is not available to Iowa or West Virginia residents due to state law. Loans are subject to approval by Affirm. Due to system limitations, items or orders that have been on backorder for 60 days with Affirm as the payment method will be cancelled. Gift Certificates cannot be ordered or redeemed on Affirm orders. How do I redeem my Ken Bates Guitar Bazaar gift certificate? Ken Bates Guitar Bazaar Gift Certificates are the perfect gift for musicians! Order a gift certificate now in the amount of your choice.

USER ACCOUNT FAQ’S Do I need to register for an account in order to shop with Ken Bates Guitar Bazaar? No, guests are welcome to shop with us without registering for an account. All you have to do is supply the required information during checkout. However, you will need to create an account to save your addresses or use the wish lists. I don’t have an account; how do I create one? Simply click the "Log In" button at the top of any page and then fill out the form under the "Create New Account" button. Once you return the email acknowledgment, you can start taking advantage of all the benefits of your Ken Bates Guitar Bazaar account. Who can create a Ken Bates Guitar Bazaar account? Anyone over 18 is welcome to create an account. What if I lost my User ID or Password? If you’ve forgotten your Username or Password, click here and we’ll help you retrieve it. You can also click the "Forgot your password?" link on the Login screen for help. How can I update my information? To update personal information in your user account, simply log in and then click the "account information" link on the left side of the page. Once you are on the account information page, click the edit button next to the information you wish to change.

WEBSITE ACCESSIBILTY This website may include content provided by third parties. While we do not At Ken Bates Guitar Bazaar, we believe music is for everyone. In support of that philosophy, we're committed to providing a shopping experience that's accessible to the widest possible audience. With that in mind, Ken Bates Guitar Bazaar completed an internal accessibility audit for compliance with the standards and guidance established in Level A and AA of the Web Content Accessibility Guidelines (WCAG) 2.1 in 2022. We also perform accessibility reviews on a regular basis. This is an ongoing process, and some areas of the site may improve at different rates. To make sure we maintain accessibility standards over time, Ken Bates Guitar Bazaar is committed to reviewing our accessibility policy annually. This policy applies to all web content produced or updated by Ken Bates Guitar Bazaar. If you experience any difficulty in using any of our site’s features, please contact us by: Calling 1-866-Ken Bates Guitar Bazaar (580) 786-0147 Emailing support@kbgb.org; or Completing the form on our Contact Page. To control content from third-party vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user-friendly.

KBGB RETURN POLICY We guarantee your complete satisfaction for 30 days after your order is delivered. If you need to make a return please request a return authorization form on an order or item you have received. We allow you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. When procedures are followed, there are no restocking fees. For Canadian and U.S. territories customers, please note that if you request an exchange, we require the original item to be received and processed in our warehouse before shipping a replacement. How do I return a product? A return authorization number is required to return a product. Please remember you can return a product for any reason. Being honest about the reason will just help us process your exchange, replacement, or refund more quickly. We will respond to your request swiftly. You will receive a return authorization number, instructions for sending your product back, and an address for the return. Request Return Authorization on an order or item you have received. What is the return policy for orders placed with PayPal? Due to system limitations, we are unable to facilitate exchanges for items purchased using PayPal. To exchange an item purchased using PayPal, simply return the original item to us, and we will issue your refund. You may then purchase the replacement item via a new order. What is the return policy for orders placed with Affirm? We are only able to facilitate exchanges for the same item(s) for orders placed with Affirm as the payment method. For refunds, Affirm will credit any loan payments the customer has made, up to the refund amount, to the original form of payment within 3 to 10 business days of the refund. The refund does not include interest paid on the loan. What are the exceptions to Ken Bates Guitar Bazaar' return policy? Products that match the following categories can only be returned for replacement if they are defective or damaged in transit, or only for exchange or refund if they are still sealed (with shrink-wrap and barcode still affixed). Personal use items that are used in your mouth or in your ear cannot be returned once opened due to health laws. This includes wind instruments, mouthpieces, guitar talk boxes, earplugs, and in-ear earphones. All instrument parts cannot be returned once opened due to the possibility that they have been used. This includes all guitar, amplifier, and turntable parts. All clothing cannot be returned once opened. This includes shirts, hats, and gloves. Certain items must be exchanged directly through the manufacturer if they are found to be defective. This includes tubes, strings, pickups, raw frame speakers, drumheads, drumsticks, cymbals, cowbells, and harmonicas. These items can only be returned to us if they are unopened. Gift certificates cannot be returned. Our return policy is very generous, but these exceptions are necessary; please consider them in making your purchase. If there are any questions as to whether an item is included in the list of exceptions before you buy, please contact us. As musicians, we understand that having a reliable return policy is integral to a good purchasing experience. However, we reserve the right to limit return privileges to those who take advantage of our policy with excessive or dubious returns. These decisions are at the sole discretion of the returns department. Who pays original and return shipping? If the return is needed because of a damaged or defective product, or from our mistake, we will pay the shipping charges -- both to have your item sent back to us, and to send you a replacement item. Often, we issue a factory-fresh product in advance (pending an approval) to get you playing music as soon as possible -- because we're musicians too. These exceptions are at the sole discretion of Ken Bates Guitar Bazaar and its returns department. If you return a product for any reason in exchange for a different product, we pay the shipping charges on the product we ship to you in exchange for the product you return, but you are responsible for the return shipping on the product you send back, and we do not credit any original shipping charges toward the exchange. In the case of an outright return for refund, we refund the full purchase price of the product, but you are responsible for return shipping on the product you are returning, and we do not refund the original shipping charges or application fee for the Play as you Pay® installment plan. Canadian customers: Please mark the reason for export as "Return" when sending us a product. If you would like a refund of your original customs fees, please contact your local Customs & Revenue/CBSA Casual Refund Centre office. Complete the CBSA form B2G (Informal Adjustment Request) Provide proof of customs fees paid. Provide proof that the order was returned to Ken Bates Guitar Bazaar You will be issued a refund by the Canada Customs & Revenue/CBSA Casual Refund Centre When do we charge restocking fees? Rarely. We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. Wear and tear refer to any damage that was not present when you received your merchandise -- rack mounting damage, scratches, dents, etc. Contents consists of any included parts and accessories, as well as the warranty card and manual without user's notes or markings. Packaging includes all inner and outer packaging, complete with the original barcode affixed. Items not returned in the condition described here may be subject to restocking fees (minimum 10% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for this labor-intensive process) or refusal of the return. Larger items and items that we ship directly from our vendors can be subject to a minimum 30% restocking fee. This fee may apply if you refuse delivery or as a result of delivery exceptions, as well as from a typical return. These conditions apply to all returns regardless of the reason for the return. A restocking fee will be charged for any defective item that is returned in damaged condition. How long does it take to receive a refund? A refund is typically processed within 2-4 business days (Monday through Friday). Processing time may vary depending on daily return volume. When your return has been processed, we will send a confirmation to the email address on file with your original order. For customers in Canadian and U.S. territories, please note that the exchange rate at the time of your order may vary from the date of refund. This could result in a higher or lower refund amount than you were originally charged.

KBGB SALES TAX POLICY We are required to collect sales tax on all orders shipped to Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming. You will be charged the state and local sales tax rate for any orders shipped to these states.

SERVICES FAQS Do You Offer Lessons? Yes we do! Currently we offer Guitar, Bass and Drum lessons. Our lessons are designed to teach Children up to Adults as well as beginners up to experienced players. To find out more information swing by the store or give us a call. Can I put an instrument on Lay Away? Yes you can! We offer a convenient Lay Away plan to help you if you need. A small deposit will hold your selection for up to 90 Days. Can You Special Order Me An Instrument? Yes we can! If there is something particular you are looking for, come by the store and visit with Shane, Max or Ken. We have a great record for finding both new and vintage Instruments for our customers. If it's out there, we can usually find it. Can I Trade In An Instrument or Amp? Yes....well usually. We do take in trades at times but not always. Because we are trying to offer the best quality gear possible, we try to be very particular about what gear we stock. The best way to find out is to come by and visit with us about what you have. You can also bring it by the store and let us look at it. We will do our best to try and work with you the best we can. Can You Repair Instruments and Amps? Yes! We offer a variety of repair and upgrade options for guitars and other instruments. Whether your instrument is broken and needs to be repaired or it's just in need of a cleaning and detail, our staff can take care of it. We also have a trained Luthier available during the week. On top of instrument and amp repair, we can also make technical and custom upgrades to your instrument.

KBGB COPYRIGHT POLICY All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Ken Bates Guitar Bazaar or its content suppliers and protected by the United States and international copyright laws. The compilation of all content on this site is the exclusive property of Ken Bates Guitar Bazaar and protected by the U.S. and international copyright laws. All software used on this site is the property of Ken Bates Guitar Bazaar Music or its software suppliers and protected by the United States and international copyright laws. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Ken Bates Guitar Bazaar's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. Custom graphics, icons, logos, and service names are copyright Ken Bates Guitar Bazaar. All other trademarks or service marks are property of their respective owners. The use of any Ken Bates Guitar Bazaar graphics, icons, logos, or trade dress without Ken Bates Guitar Bazaar express written consent is strictly prohibited. Notice and Procedure for Making Claims of Copyright Infringement If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Ken Bates Guitar Bazaar Music's copyright agent the written information specified below. Please note that this procedure is exclusively for notifying Ken Bates Guitar Bazaar and its affiliates that your copyrighted material has been infringed. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest. A description of the copyrighted work that you claim has been infringed upon. A description of where the material that you claim is infringing is located on the site, including the auction ID number, if applicable. Your address, telephone number, and e-mail address. A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Ken Bates Guitar Bazaar's contact for notice of claims of copyright infringement on its site is support@kbgb.org.

PRODUCT CONDITION New, Used, Resealed, Blemished or B-Stock -- regardless of the product condition described on our site, if you are not 100% satisfied with your purchase, you may return it. (Please review the KBGB Return Policy). If you know you'll only be happy if a product is cosmetically perfect, or untouched by another human, then you shouldn't order B-Stock, Blemished, or Resealed merchandise. Below are our best descriptions of the quality and condition of merchandise. Because of the highly efficient, automated nature of our warehouses, and the high volume of products we stock and ship, there is no way for us to provide any additional detail on the condition of any individual item. Just remember our 100% satisfaction guarantee! New Products Brand-new products are shipped from the vendor's factory to our warehouses, then from the warehouse to you – there's no detour through a retail store where the boxes are opened, and the products put on display and sold as leftovers. When you shop online, make sure you're comparing new, factory-fresh gear from authorized US dealers like Ken Bates Guitar Bazaar. Clearance Gear: Special Opportunities to Save Big! When It's Not New, We Tell You We occasionally have opportunities to buy B-stock merchandise from manufacturers. And sometimes, we get customer returns in less than perfect condition. We offer these products to you at special discounts – and we always identify it clearly using the classifications below. Unless it says otherwise, your product is new from the factory. Warehouse Resealed Warehouse Resealed gear is typically a customer return. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*. However, the packaging may be slightly compromised and thus not in perfect, unused condition like our new inventory. This inventory is a great value. Blemished This is typically a customer return with minor cosmetic imperfections, such as superficial scratches or scuffs on the finish. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*. It has been tested to manufacturer's specifications and is guaranteed to work perfectly. It may be less attractive than Warehouse Resealed inventory, but it's priced even lower! This inventory is a great value. Scratch and Dent This is typically a customer return that shows general wear and tear, along with dents and scratches. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*. It has been tested to manufacturer's specifications and is guaranteed to work perfectly but will show signs of use. It may be less attractive than Blemished inventory, but it's priced even lower! This inventory is a great value. Factory Resealed Factory Resealed gear is typically a purchase directly from the vendor, who may have used the product at a training session or at a trade show. It may also be a factory-refurbished product. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*. However, the packaging may be slightly compromised and thus not in perfect, unused condition like our new inventory. This inventory is a great value. B-Stock B-Stock gear is typically a purchase directly from the vendor, who may have used the product at a training session or at a trade show, or it may be a refurbished product. This inventory includes all parts, components, manuals (hard copy or downloadable) and the full factory warranty*. It has been tested to manufacturer's specifications and it is guaranteed to work perfectly, but it may have a cosmetic blemish. It may be less attractive than Warehouse or Factory Resealed inventory, but it's priced even lower! This inventory is a great value. *Warranty coverage for non-new gear varies by manufacturer. To see if the non-new product you’re interested in has warranty coverage, click the "What is Blemished/Warehouse Resealed/etc." text link near the price on the product page.

SUBMITTING A VALID ORDER At Ken Bates Guitar Bazaar, we want to get your new gear to your door as quickly as possible. A Valid Order means we have sufficient information to verify your identity, and if your product(s) are in stock, we will ship your valid order immediately. When that happens by 5 p.m. EST, we'll ship your valid order the same day. Help us get your order to you quickly by providing valid billing information. What's my order status? Click 'My Order' at the top right of the page to access information about your order. We also send you emails when there's an update on your order. If you have any questions, feel free to contact our store by calling (580) 786-0147 How does Ken Bates Guitar Bazaar verify my identity? To verify your identity, we may require the following information: Matching Billing Address: The billing address is the address where you receive your credit card statement. You must provide your billing address exactly as it is listed with the bank that issued your credit card. Additionally, your customer’s name - also known as the Cardholder Name - must appear exactly as your issuing bank has it on record. Matching Valid Phone Number: You must provide us with the number listed with your issuing bank. This must be a working number where you can be reached during our business hours. Valid Credit Card: We accept all major credit cards – Visa, American Express, MasterCard, and Discover -- so long as we can verify your address. We currently ship to the 50 United States, U.S. Territories, and Canada. Any difficulties with verification may delay order processing. Valid Email Address: This ensures that we can contact you effectively. How does Ken Bates Guitar Bazaar verify the information I provide? We take two steps to protect the security of your credit card and your identity. We verify your information to protect your identity by ensuring that you are the person using your card. When a Ken Bates Guitar Bazaar customer places an order, we go to great lengths to make sure that we have the correct cardholder information. How do I know if I've entered the billing address correctly? Enter your billing information exactly as it appears on your credit card statement. This includes your name, billing address, and your phone number. Remember, incomplete or incorrect information may slow order processing and hinder immediate shipment. Are there any minor legal details that Ken Bates Guitar Bazaar is required to state here, to handle unusual and extraordinary situations? Ken Bates Guitar Bazaar Music reserves the right to refuse orders for any reason, including suspicion (not proof) of credit card fraud. Further, Ken Bates Guitar Bazaar Music reserves the right to disclose information identified as likely to be fraudulent to credit card companies, their investigators, and the proven cardholder. The Federal Trade Commission takes credit card fraud very seriously. We're confident you will appreciate these additional steps we take at our expense to ensure your identity and credit card remain secure and protected for your use and no one else's. Ken Bates Guitar Bazaar Music reserves the right to request additional information such as the number on the back of the credit card or a faxed copy of your state ID and credit card.

KBGB USER CONTENT SUBMISSION AGREEMENT AND POLICY Welcome to Ken Bates Guitar Bazaar Music. Please read this User Content Submission Agreement carefully as you must enter into this Agreement if you want to submit reviews, digital images or other content to Ken Bates Guitar Bazaar Music via the technology, functionality and/or features we make available to you so you can post content for display via Ken Bates Guitar Bazaar (the "Service"). As used in this Agreement, "we" or "Ken Bates Guitar Bazaar" means Ken Bates Guitar Bazaar and "you" means the individual or entity submitting User Content to Ken Bates Guitar Bazaar. Any individual or entity that wants to use the Service must accept the terms of this Agreement. Ken Bates Guitar Bazaar reserves the right to update and change the terms and conditions of this Agreement at any time as described in our Terms of Use Agreement. BY USING THE SERVICE, YOU AGREE TO BE BOUND BY ALL TERMS OF THIS AGREEMENT AND ALL SPECIFICATIONS AND GUIDELINES INCORPORATED BY REFERENCE. 1) Eligibility You may only submit User Content to the Service for which you hold all intellectual property rights. You must own or have the necessary licenses, rights, consents and permissions to all patent, trademark, trade secret, copyright or other proprietary rights to the User Content and any other works that you incorporate into the User Content. You must have the written consent, release, and/or permission of each identifiable individual person in the User Content to use such person's name or likeness in the User Content for use in the manner contemplated in this Agreement. The Service is limited to parties that lawfully can enter and form contracts under applicable law. Therefore, minors may not submit User Content to the Service. Further, you may not submit any personally identifiable information about any child under the age of 13. 2) Definitions As used in this Agreement, (a) "Affiliates" means any entity controlled by, in control of, or under common control with Ken Bates Guitar Bazaar Music, (b) "User Content" means all content that you submit to Ken Bates Guitar Bazaar, including all photographs, illustrations, graphics, audio, video and text, and (c) "Media" means any means of conveying information, whether now known or hereafter devised. 3) Privacy and Confidentiality You expressly acknowledge and agree that the Service is a public service, that once you submit User Content for inclusion into the Service it will be accessible by others. If the Service provides you with the option of limiting the sharing of a particular piece of User Content at a particular time, Ken Bates Guitar Bazaar will honor the option you have selected for that piece of User Content at that time, but any such selection shall apply only to that piece of User Content and not more generally to User Content across the Service. Except where this option is provided and you select it, there is no confidentiality or privacy with respect to User Content. If you include personally identifying information within User Content that you submit through the Service, where no option of limiting a particular piece of User Content is available or you have not selected the available option, you acknowledge that this information becomes publicly accessible upon submission. Once you have posted User Content it cannot be removed from the Service. 4) License Grant for User Content You retain ownership of User Content that you submit for inclusion into the Service. However, by submitting User Content to Ken Bates Guitar Bazaar, you hereby grant to Ken Bates Guitar Bazaar and its Affiliates a worldwide, nonexclusive, royalty-free, perpetual right and license to (a) use, reproduce, distribute, transmit, publicly perform and publicly display the User Content, in whole or in part, in any manner and Media, (b) modify, adapt, translate and create derivative works from the User Content, in whole or in part, in any manner and Media, and (c) sublicense the foregoing rights, in whole or in part, to any third party, with or without a fee. 5) License for Name, Trademarks, and Likenesses You hereby grant to Ken Bates Guitar Bazaar, its Affiliates and sublicensees a nonexclusive, worldwide, royalty-free license to use all trademarks, trade names, and the names and likenesses of any individuals that appear in the User Content. You grant Ken Bates Guitar Bazaar, its Affiliates, and sublicensees the right to use the name that you submit in connection with the User Content unless you have selected a privacy option as set forth in Section 3. 6) Specifications and Guidelines You agree to submit User Content to us in accordance with all guidelines for use of the Service posted on the Ken Bates Guitar Bazaar web site. 7) Representations, Warranties, and Indemnities You represent and warrant to Ken Bates Guitar Bazaar and its Affiliates that (a) you have the right, power, and authority necessary to enter into this Agreement, to fully perform your obligations hereunder, and to grant the licenses set forth in Sections 4 and 5 above, (b) you will comply fully with all terms of this Agreement, (c) the User Content submitted to Ken Bates Guitar Bazaar by you, and Ken Bates Guitar Bazaar' and its Affiliates' exercise of their rights hereunder, do not and will not violate, misappropriate or infringe any intellectual property right, including but not limited to trademark rights, copyrights, moral rights and publicity rights of any third party, (d) you possess all rights necessary for the reproduction, distribution, transmission, public performance, public display, and other exploitation of the User Content by Ken Bates Guitar Bazaar and its Affiliates as permitted hereunder, (e) the User Content is not pornographic, obscene, libelous, defamatory, tortious, or otherwise unlawful, and (f) all factual statements submitted by you are accurate and not misleading. You agree to indemnify, defend, and hold Ken Bates Guitar Bazaar and its Affiliates harmless from all claims, liabilities, damages, and expenses (including, without limitation, reasonable attorneys' fees and expenses) arising from your breach of any representation or warranty set forth in this paragraph. 8) Restrictions We expressly reserve the right to reject, refuse to accept, remove or otherwise handle as Ken Bates Guitar Bazaar deems appropriate any User Content that is or could be construed as violating any of the terms and conditions of this Agreement, applicable laws or our community standards. We also reserve the right to reject, refuse or remove content for any reason, as we see fit. You agree that you will not upload, post, e-mail or otherwise transmit User Content to us or our Affiliates that contain software viruses or any other computer code, files, or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. 9) No Obligation Although we have the right to include the User Content in the Service or in any Media, we have no duty or obligation, express or implied, to post, host, stream or otherwise include any of the User Content in any Ken Bates Guitar Bazaar property. We may, in our sole discretion and for any reason, refuse the User Content or remove it from our service at any time. 10) Changes to Agreement We reserve the right to change any of the terms of this Agreement or any Specifications or Guidelines governing the Service at any time in our sole discretion. All changes will be effective upon posting to the Agreement. If you do not agree with all the terms and conditions of this Agreement at any time, including, without limitation, those times when we make changes, do not use, do not attempt to use, the Service. If you choose to upload User Content you will be deemed to have accepted the conditions of this Agreement, including, without limitation, any changes we have made or may make. The new terms of the Agreement will govern all prior and future submissions of User Content. 11) Ken Bates Guitar Bazaar Intellectual Property Without our prior written consent, you may not use our intellectual property, including, without limitation, our trademarks, trade names, trade dress, or copyrighted material, in any manner. 12) Lost Content Ken Bates Guitar Bazaar is not responsible for lost, damaged, misdirected, unusable, or unreadable User Content. Proof that you submitted User Content does not constitute proof that we received anything. You should not rely on Ken Bates Guitar Bazaar as a backup and should keep your own copies of User Content because we do not promise that User Content will be posted, accessible or preserved. 13) Communications Ken Bates Guitar Bazaar and its Affiliates may communicate with you in connection with the Service, electronically and in other Media, and you consent to such communications regardless of any "Communication Preferences" (or similar preferences or requests) you may have indicated on the websites of Ken Bates Guitar Bazaar or its Affiliates or by any other means. 14) Invalidity of Specific Terms If any provision of this Agreement or any document incorporated by reference is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of such documents remain in full force and effect. 15) Waiver KEN BATES GUITAR BAZAAR AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO SUCH DAMAGES ARISING FROM BREACH OF CONTRACT OR WARRANTY OR FROM NEGLIGENCE OR STRICT LIABILITY) ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, EVEN IF WE HAVE BEEN ADVISED OF (OR KNEW OR SHOULD KNOWN OF) THE POSSIBILITY OF SUCH DAMAGES. 16) Disclaimer KEN BATES GUITAR BAZAAR PROVIDES THE SERVICE "AS IS" WITHOUT WARRANTY OF ANY KIND. 17) Miscellaneous This Agreement will be governed by the laws of the United States of America and the state of Oklahoma, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the federal or state courts located in Oklahoma, and you irrevocably consent to the jurisdiction of such courts. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to, and be enforceable against the parties and their respective successors and permitted assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to enforce such provision or any other provision of this Agreement subsequently. The Specifications and Guidelines (including all future changes) are incorporated by reference into this Agreement. This Agreement is in addition to, and does not supersede or modify, the terms and conditions of use of the websites of Ken Bates Guitar Bazaar and its Affiliates.

SHIPPING FAQ AND POLICY When will I receive my shipment? Ken Bates Guitar Bazaar ships orders 7 days a week! (except holidays). Packages ship from Mississippi, Nevada, New Jersey, or Ohio -- we cannot guarantee that any product will ship from a specific warehouse. Expedited Shipping (1-Day Air and 2-Day Air) is the only way to guarantee that you will receive an item within a certain time frame. Delivery Estimates for expedited shipping options are listed on the product page for the item in question. All expedited shipments are delivered Monday-Friday. Ground Shipping typically takes 2-5 business days from the date of shipment (for orders within the 48 contiguous United States). Residential ground shipments are delivered Tuesday-Saturday. Commercial grounds are delivered Monday-Friday. Make sure to select the proper address type for your address in checkout, as delays may occur if your selection is incorrect. For customers shipping to a PO Box, the order may need to be shipped via USPS. For this reason, expected delivery dates cannot be guaranteed. Will Ken Bates Guitar Bazaar ship to my location? For most products shipping to the continental United States. Ken Bates Guitar Bazaar also ships to Alaska and Hawaii; however, due to carrier restrictions, we cannot ground ship to those states. Enter your shipping ZIP/postal code in our site's header, on a product page, or in your cart. If you add items to your cart that we cannot ship to your location, we'll alert you via a message in your cart. Note: We cannot change a shipping address on an order after it has shipped. If an order is returned because it couldn't be received at the listed shipping address, we will accept the return but will not refund the shipping charges. What about customs fees? Please be aware of customs fees such as taxes and duties, which are not included in our shipping charges. Customs fees vary from location to location. Please check with your local customs office for more information on the fees in your area. If you refuse to pay these fees, your order will not be delivered. We cannot refund shipping charges if an item is returned due to refusal to pay fees, and a restocking fee may be applied to cover the cost of return shipping. Customs fees are non-refundable. Which items ship immediately? Most orders ship the same day your order is placed when you place a valid order before the shipping deadline. A valid order placed before 4 p.m. CST will ship the same day when using Ground or Free 2-Day shipping. Ground and Free 2-Day shipping orders placed after 4 p.m. CST will ship the next business day. Many orders using an expedited shipping method (2 Day Air or Next Day Air), and placed before 10 p.m. CST, will ship the same day. Items that ship immediately show on the website as "ships today" or "ships next day," depending on whether you are looking on a weekday or a weekend, and depending on whether you are looking before or after the cutoff time on a business day. We are highly confident of the status of each item when you view a page. However, we do not reserve inventory being viewed or even placed in shopping carts. So please be aware that we cannot guarantee this information until you have checked out. If you have been in the checkout area for more than about 10 minutes, we do recommend that you refresh the page to get the most current inventory prior to checking out. What is a valid order? A valid order is for a valid item at a valid price, placed with a credit card with complete and verifiable address and other information. Does immediate shipment mean immediate delivery? Once an order is shipped, our carriers (Federal Express and UPS) typically guarantee a service time for when the order will be delivered to you. Our carriers have a very good record of delivering at their promised service time. We will ship immediately, and on all items, we will refund expedited shipping charges if the carrier's service levels for your chosen shipping method are not met. If a product is in stock, is there any reason it will not ship immediately? Exceptions are very unusual, but here are some reasons that might prevent us from shipping immediately: Web and store operations lose capability due to adverse weather (blizzard), safety threat, or other factors. What can I do if I don't feel you've lived up to your guarantees? If you ever feel we have not lived up to any of our guarantees, we want to know about it -- and we want a chance to do right if we agree. Please Contact us at (580) 756-8371 or orders@kbgb.org.

KBGB PRIVACY POLICY Effective Date: June 1, 2023 Ken Bates Guitar Bazaar respects the privacy of our website visitors and customers. We believe it is important that you understand the kinds of data we collect about you, how we protect that data, and how it is used. We recognize the need for appropriate safeguards and management of Personal Data you provide to us. This Privacy Policy (“Policy”) sets forth the privacy principles Ken Bates Guitar Bazaar follows with respect to your Personal Data. This privacy statement covers all Personal Data (information that relates to or that can be used to identify you) by Ken Bates Guitar Bazaar at its website https://www.KB GuitarBazaar.com (the “Site”). This Policy does not describe information collection policies and practices of websites and platforms that we do not provide, own, or control, including those linked to or integrated with our Site. It also does not cover information you may choose to share with other users of the Site. We encourage you to review this Policy periodically. Your use of the Site constitutes your consent to the terms contained herein. We will periodically update this Policy, and any changes will be reflected here. We will notify existing customers of any material changes by email or via your account. If you have any questions about this Policy or how we use your Personal Data, please feel free to contact us mailto@kbguitarbazaar.com. Contents What Personal Data Do We Collect? How Do We Collect Your Personal Data? How Does Ken Bates Guitar Bazaar Use the Personal Data We Collect? Your Choices Children’s Information Who Do We Share Your Information with? Third-Party Sites Privacy Rights Security Consent to Transfer Contact Us State Privacy Rights What Personal Data Do We Collect? (back to top) When using the Ken Bates Guitar Bazaar Site, we may collect information you voluntarily share with us, including any content, record, or electronic communication of any kind, including without limitation: contact information, including identifiers such as name, full shipping address, country of residence, phone number, username, password, and email address. financial information related to payment or requested credit account, including name, email address, billing address, credit card information, banking information, telephone number, Social Security number (for example to establish a credit account and track available credit) and other information necessary to complete a transaction or purchase. commercial information, such as a record of products or services purchased, and the date and time the transaction occurred. inferences, such as product and service preferences including your preference in receiving marketing information received from our third parties, product feedback, and survey responses. internet information, such as IP address, GPS, login data, browser, time zone, geographical location and any other unique identifier (a set of numbers or characters assigned to your computer, mobile phone or other device used when you are on the internet) tied to your device when visiting our Site, and information about how you use and interact with our Site. The period for which we retain your personal information varies, depending on the type of personal information and the purpose for which it was collected. For example, we retain your order information for as long as you are a customer to ensure that you have access to your order history. The retention duration is limited to time necessary to fulfill the purposes for which the information was collected, considering any restrictions or deletions you might request, as well as our need to address our legal obligations for rights. Please see below for more information. How Do We Collect Your Personal Data? When You Interact with Us We may collect your Personal Data when you interact with the Site, including but not limited to when you: make a purchase on the site. subscribe to emails / newsletters. request services or seek support. participate in promotions and surveys. give feedback about products, services, or website. Cookies, Web Beacons, and Other Technologies automated technologies or interactions cookies, pixel tags, embedded scripts, LSOS, Priority Code Cookies are stored on your computer’s hard drive and identify your web browser and the activities of your computer on the Site and other websites. Most browsers accept cookies automatically, but you may disable them. Cookies help us facilitate efficient Site navigation, improve your experience on the Site, facilitate your shopping session, allow us to take note of visits to the Site and show relevant ads on our Site and across the Internet. Action tags, also known as web beacons or single pixel GIFs, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you. Any portion of the Site, including advertisements or emails sent on our behalf, may contain action tags. Action tags can be used to count Site users, to deliver services, or to determine whether email messages have been opened or acted upon. Action tags may be used to conduct research on behalf of certain clients, to compile statistics for advertising purposes, for auditing purposes, or to report certain aggregate information. By using these identifiers together, we are able to gather information to improve the Site and measure the effectiveness of our advertising and marketing campaigns. Embedded URLs perform many of the same functions as cookies and we may utilize them as a tracking tool to collect Non-Personal Data. Embedded URLs are exhibited as plain text or encoded extensions to the URL that appear in the browser address or location toolbar. They provide limited Non-Personal Data about navigation on the Site during the current session. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version. You can obtain information about blocking and deleting cookies from your browser’s settings. You may also manage preferences regarding cookies by visiting https://allaboutcookies.org/manage-cookies/. From Third Parties We may collect information from our third-party providers, including but not limited to: analytics providers advertising networks identity verification services credit reporting agencies (as applicable) payment & delivery services How Does Ken Bates Guitar Bazaar Use the Personal Data We Collect? We may use your Personal Data: To provide the Site to you, including: to determine whether our services are available in your country. to determine your preferred language. to process your registration and account creation with the websites, including verifying your contact information is active and valid. to identify you as a user in our system. to process transactions you initiate, process payments and provide accurate billing and shipping; and to improve our website, product, and service offerings, and develop new products and services. To communicate with you, including: to provide you with information, products or services that you have requested or agreed to receive. to send you administrative e-mail, such as order confirmations, order status updates, security, or support and maintenance advisories. to bill you for products or services. to notify you about changes to our service. to contact you about your use of the Site and, in our discretion, changes to the Site’s policies or functionality; and to send you informational and transactional text messages that you have requested or agreed to receive. To personalize your experience on the Site, including: to customize our Site and its contents to your interests and your device. to customize and tailor your experience on the Site, for example, by displaying content that we think you might be interested in; and to improve the quality of experience when you interact with our Site for internal business purposes. To comply with our legal obligations and protect our other users, including: for compliance, fraud prevention and safety, including enforcing our terms of service and this Privacy Policy, protecting our rights privacy, safety, or property and/or that of you or others, and protecting against, investigating or deterring fraudulent, harmful, unauthorized, unethical or illegal activity. to carry out our obligations and enforce our rights arising from any contracts entered between you and us. to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities. to perform other functions as described at the time of collection, with your consent, or as further described in this Privacy Policy. Your Choices Opt-Out or Unsubscribe to Marketing Messages We do not send any direct marketing emails unless you opt-in. You may choose to opt-in to receive direct marketing emails on the Site In the future, if you do not wish to have your e-mail address or other contact information used for promotional purposes, you should visit the Ken Bates Guitar Bazaar Do Not Sell My Data page. Please note that we reserve the right to send you certain communications relating to your account (for example, administrative and service announcements, shipping notices, and order confirmations) and these transactional account messages may be unaffected if you opt-out from marketing communications from Ken Bates Guitar Bazaar. Choose Not to Share Personal Data You may choose not to provide us with any Personal Data. In such an event, you may still be able to access and use some portion of the Site; however, you may not be able to access and use those portions that require your Personal Data. Where we need to collect Personal Data by law, or under the terms of a contract we have with you or are trying to enter with each other and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time. Children’s Information The Site are not directed to children under the age of 18. We do not knowingly collect any personal information from children under the age of 18. If we learn that a child under the age of 18 has provided us with personal information, or that such personal information has otherwise been inadvertently collected, we will delete it in accordance with applicable law. Who Do We Share Your Information with? Service Providers and Contractors. As part of Ken Bates Guitar Bazaar’ operation of its Site, we may contract with third-party providers to perform certain functions, including fulfilling orders, processing payments, and customer service. These third parties may have access to Personal Data to the extent necessary to permit them to assist Ken Bates Guitar Bazaar in performing the functions set forth above. Any such third party that processes your information for these purposes shall agree to do so in accordance with our instructions and in accord with this Policy. Merger, Sale, or Other Transaction. We may disclose information about you to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or a portion our assets. The successor organization’s use and disclosure of your personally-identifiable information will continue to be subject to this policy unless (i) a court orders otherwise, for example a bankruptcy court; or (ii) the successor organization gives you notice that your Personal Data will be subject to the successor organization’s own policy, along with an opportunity for you to opt out (which may cause you not to be able to continue to use our Services). If you submit Personal Data after such a transfer, that information may be subject to the successor entity’s policy. Third-Party Sites Third-Party Sites may contain links to other sites. Please be aware that Ken Bates Guitar Bazaar is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave the Site and to read the privacy statements of each and every website. This Privacy Policy applies solely to information collected by Ken Bates Guitar Bazaar’ Site. Privacy Rights You have the right to request that we: provide you with access to your Personal Data, correct your Personal Data, or erase your Personal Data. We will take reasonable steps to verify your identity before granting access to your Personal Data. You may access and correct your online account information at any time by contacting our customer support team. If you wish to ask that we erase your account information, please email us at mailto@kbguitarbazaar.com but note that we may retain certain information as required by law or for legitimate business purposes. California residents may have additional personal information rights and choices. Please see Your California Privacy Rights below for more information. Effective July 1, 2023, Connecticut residents may have additional personal information rights and choices. Please see Your Connecticut Privacy Rights below for more information. Effective July 1, 2023, Colorado residents may have additional personal information rights and choices. Please see Your Colorado Privacy Rights below for more information. Nevada residents may have additional personal information rights and choices. Please see Your Nevada Privacy Rights below for more information. Effective July 1, 2023, Utah residents may have additional personal information rights and choices. Please see Your Utah Privacy Rights below for more information. Effective January 1, 2023, Virginia residents may have additional personal information rights and choices. Please see Your Virginia Privacy Rights below for more information. Security To prevent unauthorized access or disclosure, to maintain data accuracy, and to allow only the appropriate use of your Personal Data, we utilize industry standard physical, technical, and administrative controls and procedures to safeguard the information we collect. However, you should recognize there is always some risk involved in the transmission of information over the internet or in a method of electronic storage. Consent to Transfer The Ken Bates Guitar Bazaar Site is operated in the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using our Site, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing, and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. Contact Us If you have any questions or comments about this Policy, the practices or use of the Site, please feel free to contact us by phone at +1 (580) 786-0147; by email at mailto@kbguitarbazaar.com; or by mail to the following address: 2126 N HWY 81, Suite 2, Duncan, OK 73533 State Privacy Rights Information We Collect We have collected the following categories of information in the past 12 months: Category of Personal Information: Contact information (including identifiers such as name, full shipping address, country of residence, phone number, username, password, and email address). Sources of This Personal Information: You and identity verification services. How We Use This Personal Information: To fulfill your orders, process your account registration, and communicate with you. Categories of Third Parties We Share This Information with: Service providers and contractors. Category of Personal Information: Financial information (including billing address, credit card information, banking information, telephone number and other information necessary to complete a transaction or purchase). Sources of This Personal Information: You and credit reporting agencies. How We Use This Personal Information: To process your payments. Categories of Third Parties We Share This Information with: Service providers and contractors. Category of Personal Information: Commercial information (including record of products or services purchased, and the date and time the transaction occurred). Sources of This Personal Information: You and our payment and delivery services. How We Use This Personal Information: To process our orders and comply with our legal obligations. Categories of Third Parties We Share This Information with: Service providers and contractors. Category of Personal Information: Inferences (including marketing, product, and service preferences). Sources of This Personal Information: You, analytics providers, and advertising networks. How We Use This Personal Information: To personalize the site for you. Categories of Third Parties We Share This Information with: Service providers and contractors. Category of Personal Information: Internet information (including IP address, GPS, login data, browser, time zone, geographical location, and any other unique identifier used to identify you or your device). Sources of This Personal Information: Cookies and other technology, and analytics providers. How We Use This Personal Information: To personalize the site for you. Categories of Third Parties We Share This Information with: Service providers and contractors. Category of Personal Information: Social Security number. Sources of This Personal Information: You How We Use This Personal Information: To establish a credit account and track available credit. Categories of Third Parties We Share This Information with: Service providers and contractors. Your California Privacy Rights Effective Date: January 1, 2020 Amendment Effective Date: January 1, 2023 This Privacy Notice for California Residents supplements and is expressly made part of the information contained in the Ken Bates Guitar Bazaar Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). Any terms defined in the CCPA or CPRA have the same meaning when used in this Notice. The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA, as amended by the CPRA, rights and explains how to exercise those rights. Right to Access Your Information You have the right to request that Ken Bates Guitar Bazaar disclose what personal information we have collected used or disclosed over the past 12 months. Right to Request Deletion You have the right to request that Ken Bates Guitar Bazaar delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Consumer Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Right to Opt Out You have the right to opt-out of both the sale and sharing of personal information for cross-context behavioral advertising; opt-out of automated decision-making/profiling technology in connection with decisions with significant or legal effects; and opt-out of the processing of sensitive personal information. Right to Access Information About Automated Decision Making You have the right to request that Ken Bates Guitar Bazaar provide information about the logic involved in automated decision-making and a description of the likely outcome of the process. Right to Correct Information You have the right to request that Ken Bates Guitar Bazaar correct your personal information if it is inaccurate. Right to Limit Sensitive Personal Information You have the right to limit Ken Bates Guitar Bazaar’s use and disclosure of sensitive information to information that is necessary to perform the services or provide the goods reasonable expected by an average consumer who requests such goods and services. Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA, as amended by the CPRA, rights. Exercising Consumer Rights To exercise the consumer rights described above, please submit a verifiable consumer request to us by either: Calling us at +1 (580) 786-0147, or Completing this webform. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. If you or an authorized agent submit a consumer request up to two times in a 12-month period at the toll-free number or website posted above, we will respond in accordance with the CCPA. Be sure to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Please describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Response Format We will deliver our written response electronically. You may also request that we provide your personal information to another entity, to the extent it is technically feasible. In this case, we will deliver our written response to the identified entity electronically. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Other California Privacy Rights California’s "Shine the Light" law (Civil Code § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to mailto@kbguitarbazaar.com. Your Connecticut Privacy Rights Effective Date: July 1, 2023 This Privacy Notice for Connecticut Residents supplements and is expressly made part of the information contained in the Ken Bates Guitar Bazaar Privacy Policy and applies solely to all visitors, users, and others who reside in the State of Connecticut (“consumers” or “you”). We adopt this Notice to comply with the Connecticut Data Privacy Act (CTDPA). Any terms defined in the CTDPA have the same meaning when used in this Notice. I. Disclosure of Personal Information We disclose personal information to our service providers and contractors, as described in this Privacy Policy. Ken Bates Guitar Bazaar does not and will not sell the personal information of consumers. In the preceding twelve (12) months, Ken Bates Guitar Bazaar has not sold personal information. II. Your Rights and Choices The CTDPA provides consumers (Connecticut residents) with specific rights regarding their personal information. This section describes your CTDPA rights and explains how to exercise those rights. Right to Access Your Information You have the right to confirm whether a Ken Bates Guitar Bazaar is processing your Personal Data and access such Personal Data, unless such actions would reveal a trade secret. You have the right to obtain a copy of your personal information from Ken Bates Guitar Bazaar, in a portable, and to the extent technically feasible, readily useable format that allows you to easily transmit the data. Right to Correct You have the right to request Ken Bates Guitar Bazaar correct inaccuracies in your Personal Data. Right to Request Deletion You have the right to request that Ken Bates Guitar Bazaar delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Consumer Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Right to Opt Out You have the right to opt out of the processing of your Personal Data for the purposes of: targeted advertising, the sale of Personal Data, or profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning the consumer. Right to Opt In for Processing of Sensitive Personal Information You have the right to opt into the processing of sensitive data. Right to Non-Discrimination We will not discriminate against you for exercising any of your CTDPA rights. Exercising Consumer Rights To exercise the consumer rights described above, please submit a verifiable consumer request to us by either: Calling us at +1 (580) 786-0147, or Completing this webform. Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. If you or an authorized agent submit a consumer request up to two times in a 12-month period at the toll-free number or website posted above, we will respond in accordance with the CTDPA. Be sure to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Please describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Response Format We will deliver our written response electronically. You may also request that we provide your personal information to another entity, to the extent it is technically feasible. In this case, we will deliver our written response to the identified entity electronically. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Your Colorado Privacy Rights Effective Date: July 1, 2023 This Privacy Notice for Colorado Residents supplements and is expressly made part of the information contained in the Ken Bates Guitar Bazaar Privacy Policy and applies solely to all visitors, users, and others who reside in the State of Colorado (“consumers” or “you”). We adopt this Notice to comply with the Colorado Privacy Act (CPA). Any terms defined in the CPA have the same meaning when used in this Notice. I. Disclosure of Personal Information We disclose personal information to our service providers and contractors, as described in this Privacy Policy. Ken Bates Guitar Bazaar does not and will not sell the personal information of consumers. In the preceding twelve (12) months, Ken Bates Guitar Bazaar has not sold personal information. II. Your Rights and Choices The CPA provides consumers (Colorado residents) with specific rights regarding their personal information. This section describes your CPA rights and explains how to exercise those rights. Right to Access Your Information You have the right to confirm whether Ken Bates Guitar Bazaar is processing your Personal Data and access such Personal Data. You have the right to obtain a copy of your personal information from Ken Bates Guitar Bazaar, in a portable, and to the extent technically feasible, readily useable format that allows you to easily transmit the data. Right to Correct You have the right to request Ken Bates Guitar Bazaar correct inaccuracies in your Personal Data. Right to Request Deletion You have the right to request that Ken Bates Guitar Bazaar delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Consumer Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Right to Opt Out You have the right to opt out of the processing of your Personal Data for the purposes of: targeted advertising, the sale of Personal Data, or profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning the consumer. Right to Opt In to Processing of Sensitive Data You have the right to opt into the processing of sensitive data. Right to Appeal You have the right to appeal if Ken Bates Guitar Bazaar fails to take action regarding a request to exercise your consumer rights or declines to respond. Exercising Consumer Rights To exercise the consumer rights described above, please submit a verifiable consumer request to us by either: Calling us at +1 (580) 786-0147, or Completing this webform. Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. If you or an authorized agent submit a consumer request up to two times in a 12-month period at the toll-free number or website posted above, we will respond in accordance with the CPA. Be sure to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Please describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Response Format We will deliver our written response electronically. You may also request that we provide your personal information to another entity, to the extent it is technically feasible. In this case, we will deliver our written response to the identified entity electronically. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Nevada Privacy Rights Effective Date: October 1, 2019 This Privacy Notice for Nevada Residents supplements and is expressly made part of the information contained in the Ken Bates Guitar Bazaar Privacy Policy and applies solely to all visitors, users, and others who reside in the State of Nevada (“consumers” or “you”). We adopt this Notice to comply with the Nevada online privacy law. Any terms defined in the Nevada online privacy law have the same meaning when used in this Notice. I. Disclosure of Personal Information We disclose personal information to our service providers and contractors, as described in this Privacy Policy. Ken Bates Guitar Bazaar does not and will not sell the personal information of consumers. In the preceding twelve (12) months, Ken Bates Guitar Bazaar has not sold personal information. II. Your Rights and Choices Nevada Requirements Nevada residents have certain privacy rights as specified under Nevada law. Our Privacy Policy and the privacy controls we offer to all users are in line with these laws—this notice assures we cover the Nevada-specific requirements. Do Not Sell Notice We do not sell your covered information, as defined under Chapter 603A of the Nevada Revised Statutes. If you still have questions about your covered information or anything else in our Privacy Policy, please contact us using the contact information below. Utah Privacy Rights Effective Date: December 31, 2023 This Privacy Notice for Utah Residents supplements and is expressly made part of the information contained in the Ken Bates Guitar Bazaar Privacy Policy and applies solely to all visitors, users, and others who reside in the State of Utah (“consumers” or “you”). We adopt this Notice to comply with the Utah Consumer Privacy Act (UCPA). Any terms defined in the UCPA have the same meaning when used in this Notice. I. Disclosure of Personal Information We disclose personal information to our service providers and contractors, as described in this Privacy Policy. Ken Bates Guitar Bazaar does not and will not sell the personal information of consumers. In the preceding twelve (12) months, Ken Bates Guitar Bazaar has not sold personal information. II. Your Rights and Choices The UCPA provides consumers (Utah residents) with specific rights regarding their personal information. This section describes your UCPA rights and explains how to exercise those rights. Right to Access Your Information You have the right to confirm whether Ken Bates Guitar Bazaar is processing your Personal Data and access such Personal Data. You have the right to obtain a copy of your personal information from Ken Bates Guitar Bazaar, in a portable, and to the extent technically feasible, readily useable format that allows you to easily transmit the data. Right to Request Deletion You have the right to request that Ken Bates Guitar Bazaar delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Consumer Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Right to Opt Out You have the right to opt out of the processing of your Personal Data for the purposes of targeted advertising or the sale of Personal Data and processing of you sensitive data. Right to Non-Discrimination We will not discriminate against you for exercising any of your UCPA rights. Exercising Consumer Rights To exercise the consumer rights described above, please submit a verifiable consumer request to us by either: Calling us at +1 (580) 786-0147, or Completing this webform. Only you, your parent or legal guardian (for a child) or guardian or conservator, may make a verifiable consumer request related to your personal information. If you submit a consumer request up to two times in a 12-month period at the toll-free number or website posted above, we will respond in accordance with the UCPA. Be sure to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Please describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Response Format We will deliver our written response electronically. You may also request that we provide your personal information to another entity, to the extent it is technically feasible. In this case, we will deliver our written response to the identified entity electronically. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. Your Virginia Privacy Rights Effective Date: January 1, 2023 This Privacy Notice for Virginia Residents supplements and is expressly made part of the information contained in the Ken Bates Guitar Bazaar Privacy Policy and applies solely to all visitors, users, and others who reside in the State of Virginia (“consumers” or “you”). We adopt this Notice to comply with the Virginia Consumer Data Protection Act (VCDPA). Any terms defined in the VCDPA have the same meaning when used in this Notice. I. Disclosure of Personal Information We disclose personal information to our service providers and contractors, as described in this Privacy Policy. Ken Bates Guitar Bazaar does not and will not sell the personal information of consumers. In the preceding twelve (12) months, Ken Bates Guitar Bazaar has not sold personal information. II. Your Rights and Choices The VCDPA provides consumers (Virginia residents) with specific rights regarding their personal information. This section describes your VCDPA rights and explains how to exercise those rights. Right to Access Your Information You have the right to request that Ken Bates Guitar Bazaar disclose what personal information we have process and access the personal information. You have the right to obtain a copy of your personal information from Ken Bates Guitar Bazaar, in a portable, and to the extent technically feasible, readily useable format that allows you to easily transmit the data. Right to Rectification You have the right to request that Ken Bates Guitar Bazaar correct inaccuracies in your Personal Data. Right to Request Deletion You have the right to request that Ken Bates Guitar Bazaar delete any of your personal information that we collected from you and retained or information that we obtained about you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Consumer Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Right to Opt Out You have the right to opt out of the processing of your Personal Data for the purposes of targeted advertising, the sale of Personal Data, or profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning the consumer. Right to Opt In You have the right to opt into the processing of your sensitive personal information. Right to Non-Discrimination We will not discriminate against you for exercising any of your VCDPA rights. Exercising Consumer Rights To exercise the consumer rights described above, please submit a verifiable consumer request to us by either: Calling us at +1 (580) 786-0147, or Completing this webform. Only you, or a parent or legal guardian (for a child), may make a verifiable consumer request related to your personal information. If you or an authorized person submit a consumer request up to two times in a 12-month period at the toll-free number or website posted above, we will respond in accordance with the CDPA. Be sure to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Please describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Response Format We will deliver our written response electronically. You may also request that we provide your personal information to another entity, to the extent it is technically feasible. In this case, we will deliver our written response to the identified entity electronically. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

TERMS OF USE Welcome to Ken Bates Guitar Bazaar. Ken Bates Guitar Bazaar and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Ken Bates Guitar Bazaar, you accept these conditions. Please read them carefully. In addition, when you use any current or future Ken Bates Guitar Bazaar service or visit or purchase from any business affiliated with Ken Bates Guitar Bazaar, whether included in the KBguuitarbazaar.com Website, you also will be subject to the guidelines and conditions applicable to such service or business. Privacy Please review our Privacy Notice, which also governs your visit to Ken Bates Guitar Bazaar, to understand our practices. Electronic Communications When you visit KBguuitarbazaar.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Copyright All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Ken Bates Guitar Bazaar or its content suppliers and protected by the United States and international copyright laws. The compilation of all content on this site is the exclusive property of Ken Bates Guitar Bazaar and protected by the US and international copyright laws. All software used on this site is the property of Ken Bates Guitar Bazaar or its software suppliers and protected by the United States and international copyright laws. Trademarks KBguuitarbazaar.com; and other marks indicated on our site are registered trademarks of Ken Bates Guitar Bazaar or its subsidiaries, in the United States and other countries. Various Ken Bates Guitar Bazaar graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Ken Bates Guitar Bazaar or its subsidiaries. Ken Bates Guitar Bazaar's trademarks and trade dress may not be used in connection with any product or service that is not Ken Bates Guitar Bazaar's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Ken Bates Guitar Bazaar. All other trademarks not owned by Ken Bates Guitar Bazaar or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Ken Bates Guitar Bazaar or its subsidiaries. License And Site Access Ken Bates Guitar Bazaar grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Ken Bates Guitar Bazaar. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Ken Bates Guitar Bazaar. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Ken Bates Guitar Bazaar and our affiliates without express written consent. You may not use any meta tags or any other "hidden text " utilizing Ken Bates Guitar Bazaar's name or trademarks without the express written consent of Ken Bates Guitar Bazaar. Any unauthorized use terminates the permission or license granted by Ken Bates Guitar Bazaar. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Ken Bates Guitar Bazaar so long as the link does not portray Ken Bates Guitar Bazaar, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Ken Bates Guitar Bazaar logo or other proprietary graphic or trademark as part of the link without express written permission. Your Account If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Ken Bates Guitar Bazaar does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Ken Bates Guitar Bazaar only with involvement of a parent or guardian. Ken Bates Guitar Bazaar and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Reviews, Comments, Communications, And Other Content Visitors may post reviews, comments, and other content; and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Ken Bates Guitar Bazaar reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Ken Bates Guitar Bazaar and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Ken Bates Guitar Bazaar and its affiliates and sublicensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Ken Bates Guitar Bazaar or its affiliates for all claims resulting from content you supply. Ken Bates Guitar Bazaar has the right but not the obligation to monitor and edit or remove any activity or content. Ken Bates Guitar Bazaar takes no responsibility and assumes no liability for any content posted by you or any third party. Social Media Comment Policy Ken Bates Guitar Bazaar uses social networking platforms to connect and interact with different audiences. Currently, we share content on Facebook, Instagram, and Twitter. Twitter. Each of these social networking platforms has its own data/privacy policy. Follow the links below to learn more about each specific platform’s data/privacy policy: Facebook: https://www.facebook.com/about/privacy/ Instagram: https://help.instagram.com/519522125107875 Twitter: https://twitter.com/en/privacy We encourage public interaction and communication about the content we post on our social media accounts. However, this does not imply that Ken Bates Guitar Bazaar agrees with or accepts the content, opinions, or views expressed within any public comment. The person who posts a comment is solely responsible for the content of the comment. While we do not discriminate against views or opinions posted to our social networking accounts, we reserve the right to remove or not approve any comment. A comment will not be edited or modified to remove unacceptable content; the entire comment will simply be deleted. All comments submitted via WordPress will be reviewed before posting. Some of the reasons we may remove or may not approve a comment are listed below: The comment contains abusive, vulgar, obscene, racist, threatening, or harassing statements. The comment contains libel, slander, or personal attacks of any kind, including the use of offensive terms that target specific individuals or groups. The comment contains spam, including content that promotes products or services or contains gratuitous links. The comment makes unsupported accusations. The comment suggests or encourages illegal, dangerous, or destructive activity. The comment is a duplicate post. The comment is clearly off topic. The comment contains political conversation, campaigning or lobbying. Ken Bates Guitar Bazaar is unable to post comments from children under the age of 13 due to the Children's Online Privacy Protection Act (COPPA). If you are 12 years old or younger, you may e-mail us rather than posting a comment. The moderation and management of posted comments should only be expected to occur during normal business hours. However, Ken Bates Guitar Bazaar does make extensive use of the built-in comment filtering tools provided by Facebook, Instagram andTwitter. Use of these social media services may require a membership that subjects users to policies, requirements, or rules beyond the control of the Ken Bates Guitar Bazaar. Ken Bates Guitar Bazaar does not endorse membership in a particular social media service and takes no responsibility for any content that may be posted by other users. The views expressed in comments reflect those of the author and do not necessarily reflect the official views of Ken Bates Guitar Bazaar. Copyright Complaints Ken Bates Guitar Bazaar and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please email us at feedback@KBguuitarbazaar.com. Product Descriptions, Pictures, and Prices Ken Bates Guitar Bazaar and its affiliates attempt to be as accurate as possible. However, Ken Bates Guitar Bazaar does not warrant that product descriptions, pictures, prices, or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Ken Bates Guitar Bazaar itself is not as described, your sole remedy is to return it in unused condition under the conditions of our return policy. If you have not already been shipped a product, or if you cannot return your product under the terms of our return policy, then you are not eligible for any remedy. Pricing Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any day. For certain items that are offered as a set, the List Price may represent " open stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. The List Price may be the same for some new items and their non-new counterparts. With respect to items sold by Ken Bates Guitar Bazaar, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other Business Parties other than Ken Bates Guitar Bazaar and its subsidiaries may operate stores, provide services, or sell product lines on this site. In addition, we may also provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Ken Bates Guitar Bazaar does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use. Disclaimer Of Warranties and Limitation Of Liability THIS SITE IS PROVIDED BY Ken Bates Guitar Bazaar ON AN "AS IS" AND "AS AVAILABLE" BASIS. Ken Bates Guitar Bazaar MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Ken Bates Guitar Bazaar DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ken Bates Guitar Bazaar DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Ken Bates Guitar Bazaar ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Ken Bates Guitar Bazaar WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. Applicable Law By visiting Ken Bates Guitar Bazaar, you agree that the laws of the state of Oklahoma, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Ken Bates Guitar Bazaar or its affiliates. Disputes Any dispute relating in any way to your visit to Ken Bates Guitar Bazaar or to products you purchase through Ken Bates Guitar Bazaar shall be submitted to confidential arbitration in Oklahoma, except that, to the extent you have in any manner violated or threatened to violate Ken Bates Guitar Bazaar's intellectual property rights, Ken Bates Guitar Bazaar may seek injunctive or other appropriate relief in any state or federal court in the state of Oklahoma, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. Site Policies, Modification, And Sever-ability Please review our other policies posted on this site. These policies also govern your visit to Ken Bates Guitar Bazaar. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. SMS Messaging Terms & Conditions (SMS) This is an SMS (Short Messaging Service) program. If you have any questions or concerns about sending and/or receiving SMS messages, please use our company information below to contact us for additional support. Please note that by opting into this service, you agree to receive text messages from or on behalf of Ken Bates Guitar Bazaar and understand that consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. Does the use of this service cost anything? Standard message and data rates may apply to all text messages. In other words, when you use our text message services, there is no additional cost to you beyond the standard charge for text messages from your wireless provider. Message rates differ from carrier to carrier, so please contact your wireless phone service provider for more details about your plan. How do I stop receiving SMS messages from this service? Simply text the word STOP if you no longer wish to receive text messages from our service. You may also stop receiving messages by texting any of the following words: STOPALL, UNSUBSCRIBE, QUIT, CANCEL, or END. Our SMS service supports a block list, which ensures that any attempted messages to your number will be blocked. After you send an unsubscribe command (i.e., STOP, UNSUBSCRIBE, etc.), you will no longer receive text messages from us. If you want to join again, just reply START and you will be able to sign up for text messages again. Do I need to give consent to use your messaging service? By checking the box "It's OK to message me about my orders at the number associated with the provided address." in step 3 of checkout, you are consenting to receive SMS messages about your order to the provided phone number. What is the privacy policy for this messaging service? Protection of Information Any information submitted by the mobile user for text messaging purposes will remain the property of the mobile user. We will neither rent nor sell the information provided by you to us. We will at no time collect or redistribute this information without your consent, except where legally required to do so by law/court order. Retention of Data We will retain the text message information and mobile number for at least 6 years to comply with data retention laws. If you have any questions regarding your privacy and our text messaging program, please read our privacy policy. Ken Bates Guitar Bazaar 2126 N HWY 81 Suite 2 Duncan, OK 73533 support@kbgb.org